Quick Clinical Services Contact Sheet:
|Contact Line:||Purpose:||Contact Number:|
|Triage Line (for HIM on Davie Health Centre)||Call for testing, vaccinations, PEP and new PrEP clients at Davie Health Centre. Call between 3-8pm Monday to Thursday and 10am-3pm Friday and Saturday.||(604) 786-9063
|Triage Line (for HIM on the Drive Health Centre)||Call to make same-day appointments at HIM on the Drive Health Centre.||(778) 708-3568|
|Fraser Health Central Booking Line||Call If you need to be seen urgently (e.g. have STI symptoms or require treatment).||(604) 476-7087|
|The PrEP line||Call for when you already are, or have been on PrEP.||(604) 369-3645
|Results Line||Call for test results at HIM Health Centres on Davie and on the Drive.||(604) 831-0384|
|HIM Office Line||Call for general inquiries (will not be able to provide test results or check appointments).||(604) 488-1001|
|HealthLink BC||Call if you are coughing, feeling feverish or have difficulty breathing or have one of the other symptoms of COVID-19.||8-1-1|
To ensure that we keep minimizing the risk of exposure to COVID-19, we are slowly reopening some of our Health Centers but the scope and scale of clinical services provided at the HIM Health Centers will still be restricted until further notice. Unfortunately, we are not able to offer you to book appointments through our booking system on the HIM website at the moment so please read carefully the following text:
For the HIM Davie Health Centre:
Starting June 1, 2020, HIM on Davie Health Centre is offering most of the services available prior to the COVID-19 pandemic. Our first priority is to keep our clients and staff safe as this pandemic continues. To do this we have made some changes in how we are able to see you.
The TRIAGE LINE (604) 786-9063 for testing, vaccinations, PEP and NEW PreP clients
As we are currently NOT taking walk-ins, we ask you to, before coming to the clinic, call our Triage Line (604)–786-9063. The number is open 3-8pm Monday to Thursday and 10am-3pm Friday and Saturday. We know that it is sometimes difficult to get through so in that case, please leave a message and one of the nurses will get back to you that same day. Please don’t keep phoning and please don’t leave multiple messages! If you think you might need PEP and you cannot get ahold of the Health Center please go to St Paul’s Emergency Room as time (within 72 hours) is an important factor to start with PEP.
Please call the Triage line if you:
- Are having any symptoms that may be STI related
- Have been told that you have tested positive for any STIs and need treatment
- Have been told that someone you have had sex with has tested positive for an STI
- Have had a possible exposure to HIV in the last 72 hours and would like to talk to someone about PEP (Post Exposure Prophylaxis). (If you are not able to get ahold of someone at the Health Center, please go to St Paul’s Emergency Room as time (72 hours) is an important factor in starting with PEP!)
- Would like to do regular STI screening
- Have questions about your sexual health
- Need Liquid Nitrogen treatment
- Need to start or continue your vaccination for Hepatitis A, Hepatitis B or HPV
- Would like to start with PreP (Pre-exposure Prophylaxis)
- Need to pick-up any harm reduction supplies (i.e. condoms, lube, syringes, pipes, safer snorting kits, etc) You can also send an email to email@example.com and somebody will contact you about what you need. Please put in the subject line “Harm Reduction Supplies needed”
When you phone the triage line, we will ask you some questions to figure out if you need to come into the Health Centre and some questions related to COVID-19. If needed, we will then set up a time for you to talk with one of our nurses. The nurse will call you at that time and work to take care of your sexual health needs. Please be somewhere where you can have a private conversation when the nurse calls you and please be aware that we are only able to book appointments for the same day!
If, while talking with the nurse, it is decided that you will need to come to the Health Centre, you will be booked into an appointment for the same day. We are not able to book appointments in advance due to the COVID19 screening that is required and we are NOT able to take walk-ins!
To limit the number of people in the Health Centre at any one time, we ask that you arrive as close to your appointment time as possible; the space in our waiting room area is very much reduced to allow for the recommended physical distancing. The nurses will have prepared everything prior to your visit so when you arrive, come to the door, call the Triage Line (604)786-9063 and the nurse will let you in. You will be asked to sanitize your hands and if you have a mask at home, we encourage you to wear it to the Health Centre (unfortunately, we will not be able to supply you with one at the Health Centre).
PrEP related questions and appointments
The Triage Line: 604-786-9063 for when you would like to (re)start with PrEP:
- If you are interested in a PREP referral, please call the Clinic Triage line @ (604)-786-9063 to arrange a time to speak to a nurse about starting PREP. If the line is busy, please leave a message and one of the nurses will get back to you. Please don’t keep phoning and leave multiple messages!
- If you have stopped taking PREP and would like to restart, please call: (604)-786-9063 to set up the restart process.
The PreP line 604-369-3645 for when you are, or have been on PreP:
If you are already on PreP and one of our PreP clients and need to talk to someone about your upcoming PreP visit or lab work that needs to be done, please call our PreP Clinic number (604)–369-3645.
For those who do need a PrEP renewal, nurses are doing that over the phone and they will contact you.
Find out more about how to access PrEP and PEP during COVID-19 pandemic here.
The HIM on the Drive Health Centre:
The HIM on the Drive Health Centre reopened on July 6, 2020 but with NEW opening hours. The new opening hours are Monday, Tuesday and Thursday from 5 pm to 9 pm. (last appointment will be 9 pm) by appointment ONLY and Please be aware that we are NOT able to take any walk-ins at the moment!
Because of COVID 19 we made a few changes in how we will be able to see you at the HIM on the Drive location to keep our clients and staff safe as this pandemic continues.
On the day itself please phone 778-708-3568 but be aware that the phone will only be answered between 5 and 8 pm and you are only able to book an appointment for the same day!
In case the line is busy, please leave a message and the receptionist will call you back; please don’t keep phoning and please don’t leave multiple messages!
The receptionist will ask you some questions related to a possible COVID19 exposure. He will take your phone number and the nurse will call you back to do a triage over the phone. Please be somewhere where you can have a private conversation when the nurse calls you back.
The Nurse will set up a time for you to come in for your appointment. (Please be aware that WE ARE ONLY BOOKING FOR THE SAME DAY YOU CALL!)
To limit the number of people in the Health Centre at any one time, we ask that you arrive as close to your appointment time as possible; the space in our waiting room area is very much reduced to allow for the recommended physical distancing (6Ft or 2 meters). You will be asked to sanitize your hands and if you have a mask at home, we encourage you to wear it to the clinic (unfortunately, we will not be able to supply you with one at the clinic).
The receptionist will hand you a clipboard with a few forms to fill out before you will speak to the nurse.
Due to the COVID-19 regulations, please be aware that we are currently not able to take walk-ins at the moment!
HIM Health Centres in the Fraser Health Region:
Currently we are NOT accepting any appointments or walk-ins for the HIM Health Centers in the Fraser Health Region (Surrey, Abbotsford and New Westminster). We are working with Fraser Health Authority to re-open the HIM Health Centers as soon as possible.
If you need to be seen urgently (e.g. have STI symptoms or require treatment) please call the Fraser Health Central Booking Line to access a sexual health appointment at 604-476-7087. The nurse will ask you a few questions and if needed set up a time and location for you to come in and get tested.
Other important information:
At the HIM Health Centers we are NOT able to test you for the COVID-19 Virus. The BC Ministry of Health has developed a Self-Assessment Tool which will help you determine if you need further assessment or testing. Also check the Additional Resources section for more information on COVID-19 testing and support.
If you are coughing, feeling feverish or have difficulty breathing or have one of the other symptoms of COVID-19 we ask you to call 8-1-1 (HealthLink BC), contact your family doctor, or contact an Urgent Care Center for advice but please don’t come to the HIM Health Centers.
If you want to do your regular HIV and STI screening and don’t need to talk or see a nurse, there is another option available for you by using the getcheckedonline website. When you log in and make a profile please use the code HIM. You have to answer a few questions, print off a lab requisition and go to one of the LifeLabs that are listed on the website. They will do the testing and you will get the results a few days later by email. If there is some follow up needed, one of the Public Health nurses of the BC–CDC will contact you to set up an appointment.